According to the act from 30 may 2014 about consumer rights, you have the right to issue a complaint due to defects which treats about inconsistency of product with the sales contract. You can do that within 2 years from the day of purchase.
Reclamation step by step:
To issue a complaint, download the complaint form >>> reclamation-form.doc
Then print it and fill-in.
Pack the product and send it to us with the complaint form to address:
ul. Kosciuszki 65
with a note „complaint”.
The complaints will be responded within 14 days from the day of delivery of potentially defective product.