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Returns

  • Clients are entitled to return purchased items within 14 DAYS from the date of delivery.

The refund of the money will be transferred from 5 to 14 DAYS in accordance with the principles laid down by law.

  • In case of choosing cash payment method, please provide us with a bank account number at the delivery. We will return the equivalent amount of money from your order on the indicated account number. In case of not providing us with a bank account number, the refund will be effectuated in the way depending on the method of first payment.

  • We will be glad to receive a reason for the return, so that we can improve the operation of our shop and expand its portfolio of items.

 

THE RETURNS STEP BY STEP

 

If you are determined to return all or part of the ordered items, please fill in the withdrawal form, which you can download here >>> withdrawal form.doc

Then, send it to us via email: shop@downhill24.bike.

Please, pack all the items you would like to return, along with withdrawal form and original or copy of a receipt or invoice.

 

Send the package to a given address:

 

BIKER HOUSE

Ul. Kościuszki 65

30-114 Kraków

Poland

 

with a note: “RETURN”

 

IMPORTANT INFORMATION

 

REFUNDS APPLY ONLY TO NEW ITEMS, NOT USED, IN THE ORIGINAL PACKAGE.

 

  • You are making a return at your own expense.

  • We kindly ask you not to send us cash on delivery parcels, because we cannot pick them up.

  • We recommend to send parcels by means of delivery companies (It will save time and improve the security of shipping)

  • You can also make a return personally in our showroom located in Kraków, ul. Kościuszki 65. In this case, there are no additional costs.